Overview
Conflicts are inevitable in every human relationship. They are a natural feature of human communication that managers often have to deal with among their employees on a daily basis. Conflicts need not be seen as negative; however, if not resolved effectively, they can have devastating effects on employee morale,productivity, and customer relations.
On the flip side, effectively resolving conflicts boosts employee productivity, creativity and attitude to work. An amicable atmosphere at the workplace is essential for increased productivity and output on the part of employees thus making conflict management essential to the success and growth of any company.
Managers need to develop the skills to identify and resolve conflicts that arise in the workplace in order to ensure corporate productivity and growth.
Learning Objectives and Benefits
After the programme, participants will be able to:
- Understand and identify conflicts
- Understand the causes/sources of conflicts in their company
- Identify and understand their conflict management styles
- Develop conflict management skills
- Drive the resolution of conflicts among reports, team members, and colleagues
Who should attend
The programme is designed to benefit:
- Human resource managers and line managers
- Project and team leads
- Other experienced professionals who find themselves in situations where they have to resolve conflicts among team members and other employees
Structure and Curriculum
- Understanding conflicts
- Identifying different sources of conflicts
- Identifying and understanding your conflict resolution style
- Effective interpersonal communication techniques
- Effective organisational crisis communication techniques
- The conflict resolution process
Admission process
1. Click on the Apply Now tab
2. Select the number of participants to enroll on the programme
3. Fill in your details to complete your application
4. Request for an invoice or make an instant payment via our secured payment gateway
5. Upon confirmation of payment, a programme manager will get in touch with you at least three days before the programme commences.
Faculty
Dr Eugene Ohu is a senior lecturer in the Department of Organisational Behaviour/Human Resource Management. His teaching areas include Management Communication, Human Behaviour in Organisations, Digital Marketing and predictive HR Analytics, in the MBA and Executive Education programs of the Lagos Business School. He is an External Examiner for the Arthur Lok Jack Global School of Business of the University of the West Indies.
Kemi is currently a member of the European Business Ethics Network (EBEN), Business Ethics Network of Africa (BEN-Africa), Academy of International Business South West (AIB-SW) and the International Society of Business, Economics and Ethics (ISBEE). She is also a reviewer (ad hoc) for journals and conferences such as Journal of Business Ethics, African Journal of Business Ethics, Academy of Management, and Academy of International Business.
She co-developed the Principles for Responsible Management Education (PRME) anti-corruption toolkit as well as a curriculum for teaching ethics and anti-corruption for the Young African Leaders Initiative (YALI), Ghana. She has also co-facilitated several training events on corruption risk assessment for the private and public sectors, the most recent being that organised by (Independent Corrupt Practices and Other Related Offences Commission) ICPC and United Nations Development Programme (UNDP) for the Nigerian aviation sector.
