Operations Management

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Design Thinking is an approach used for practical and creative problem-solving. It has evolved from a range of different fields — visual design, software design, product development, architecture, engineering and business. Design Thinking can be applied to any field and also, to products and services. Design Thinking is extremely user-centric.…

Who should attend:

If you are in the following function, this programme is for you Sales and marketing personnel involved in creating solutions for their customers. Advertising practitioners with the desire to create effective and unique solutions for their clients. Product and service development personnel of manufacturing and services firms. Business development managers…

Key Benefits
After the programme, you will be able to: Design and re-design your services and product delivery capabilities Use design thinking skills to solve multiple problems at your  firm Gain confidence in problem-solving techniques

Health and Safety management has moved from being a reactive programme about procedures and concern about merely avoiding injuries and complying with legislation to being a proactive, forward looking enabler of sustainable competitiveness through astute assessment and management of risks and an organizational culture that behaviourally conditions staff to be…

Who should attend:

The program is designed to benefit the following groups: Appreciating the strategic management and leadership dimensions for health and safety management in the business workplace and the need to manage Health and Safety with the same degree of expertise and principles as other core business activities. Understanding how to install…

Key Benefits
1. Appreciating the strategic management and leadership dimensions for health and safety management in the business workplace and the need to manage Health and Safety with the same degree of expertise and principles as other core business activities. 2. Understanding how to install effective health and safety systems in the…

Logistics and supply chain management has been described as the planning and coordination of the activities necessary to achieve the desired levels of service at the lowest possible cost. The seminar explores key managerial tasks that should be coordinated and controlled to achieve an efficient and effective logistics and supply…

Who should attend:

This programme will benefit: Logistics and supply chain managers, material management managers and those who are relatively new to the profession. Also, the programme will cater to those in public sector logistics.

Key Benefits
Participants on this programme will acquire and internalise the skills and tools necessary to efficiently and effectively manage their organisation’s logistics and supply chain and especially during difficult times.

As we continue to evolve in this digital and highly connected world, an increasing proportion of our population is engaged in the service sector. In order to gain competitive advantage, traditional manufacturing businesses are also increasing the level of services provided to their customers. To meet the objectives of satisfying…

Who should attend:

This programme will benefit Service managers and service executives in companies or organisations who wish to strengthen their competitive position by improving their service delivery system. Entrepreneurs and service business owners who what to learn how to improve the performance of their service operations. Frontline service executives, operations managers, and…

Key Benefits
At the end of the programme, participants should be able to accomplish the following: Appreciate the service concept and important service operations issues. Learn practical strategies, tools and techniques on how to design and manage the processes that deliver excellent customer services. Learn the art of managing customer expectations and…

In today’s highly competitive environment, being a lean organisation has become extremely important. This seminar provides participants with strategic knowledge and skills to apply lean principles in their organisations. Participants will gain an overview of the Toyota Production System and the origins and principles of lean methodology and will develop…

Who should attend:

The seminar is designed to benefit two key groups: Team leaders and middle to senior-level managers in operations roles (Managers of Plants, Operations, Production, Engineering, Quality & Assurance, and Logistics & Supply Chain) Senior executives and business leaders in banks, insurance, healthcare, and service organisations

Key Benefits
At the end of the programme, you will have the ability to Utilise lean tools in driving efficiency and productivity towards the elimination of key losses and waste in the operational value stream. Learn to match employee mindset and behaviour to a productive and efficient operating system in eliciting “waste-free”…

All too often, organizations failure could be traced lack of planning and proper execution of operational activities. This programme is designed to equip the participants with the skills and competences required to plan the allocation of resources to execute the operational activities of a firm in the most efficient and…

Who should attend:

This programme will benefit operations managers in service and manufacturing companies.

Key Benefits
At the end of this programme, you will be able to: Acquire analytical capability for operations management

Typically, many businesses in Nigeria have always encouraged reactive procurement management which hurts corporate governance and profitability. The consequence of poor procurement management manifests in extensive delay, high cost and abandoned projects. Also, in most sectors of our economy, contract expenditures are in excess of 50% of company revenue and…

Who should attend:

This programme will benefit: Procurement/Contracting Managers, Supply chain and administrative managers of banks and public sector companies

Key Benefits
At the end of this programme, you will be able to: Learn the skills and tools for efficient/effective procurement management Apply the skills/tools to improve your organisation’s procurement Learn to apply specific skills in different contexts.

In today’s global and dynamic business environment, the need to quickly deliver on new business initiatives is becoming a critical competitive success factor. Increasingly, organisations are using projects to introduce new products and innovations to the business environment. Hence, effectively managing projects, tight schedules and budget is becoming an important…

Who should attend:

This programme will benefit: Project managers and programme coordinators Executives, senior managers, project engineers in telecommunications, IT, and manufacturing firms Managers and executives who are responsible for sponsoring, evaluating or monitoring projects in the service sector (banks, insurance, healthcare, etc.) Partners and senior associates in architectural and engineering firms

Key Benefits
At the end of this programme, you will be have a sound knowledge of the following: Project evaluation and selection Understanding of the strategic role of projects Organisational concepts for projects Project planning and scheduling Cost estimation and budgeting Resource management Stakeholder management Risk management Procurement and contract administration Project…

The need to develop effective business performance improvement strategies has never been greater in Nigeria than it is today. The economy is growing slowly, and it is characterised by high cost of funds, materials, and services. Companies in all sectors are therefore seeking new ways to improve their financial performance,…

Who should attend:

This programme is specially designed for Senior Executives of organisations with responsibilities for business process/quality improvement.

Key Benefits
Participants will learn different practical approaches and methods for improving the performance of their business process towards achieving corporate goals.

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