Overview
The complexity of today’s business environment elevates the critical place of effective communication and good interpersonal relationship in the workplace. In the face of economic uncertainties, a surge in the virtual aspect of business, an increase in the intricacy of expectations of stakeholders and competition styles, relationship management has drastically changed from what it used to be in the past. Economic, social and political pressures are forcing people and organisations to rework the way relationships are managed.
The programme takes off from the research-supported view that the ability to manage relationships is hinged on a deep understanding and appreciation of self.
Learning Objectives and Benefits
Participants will learn
- Tools and techniques of effective communication
- Competencies in Emotional Intelligence (EQ) and Cultural Intelligence (CQ)
- Fundamentals of intrapersonal and interpersonal communication
- Relationship between Emotional Intelligence (EQ) and interpersonal relations
- How to build workplace relationships: 360° communication management
- How to manage interpersonal conflict
- Link between communication and influence
- How to Prevent the Barriers to Effective Communication
- Building workplace relationships: 360° communication management
- Influencing 360°
Who should attend
The programme is aimed at:
- Managers, team leaders and supervisors who want to maximise their positive impact on others through effective interpersonal skills.
- Team leaders, and middle to senior-level functional managers in private and public sector organisations whose roles require an understanding of people and idiosyncrasies.
- Experts and specialists who are making a transition from managing equipment and processes to leading people.
Structure and Curriculum
- Intrapersonal and interpersonal intelligence
- Social and cultural intelligence
- Tools and techniques for increasing competence in the Emotional Intelligence domain
- Relationship between Emotional Intelligence (EI) and interpersonal relations
- The power of the brain: Using the brain to manage self and others
- Effective communication and listening skills
- Giving and receiving criticism
- Influencing 360° – Managing your boss and peers
- Conflict management
- Social and Business etiquette
- Leadership communication
Admission process
1. Click on the Apply Now tab
2. Select the number of participants to enroll on the programme
3. Fill in your details to complete your application
4. Request for an invoice or make an instant payment via our secured payment gateway
5. Upon confirmation of payment, a programme manager will get in touch with you at least three days before the programme commences.
Faculty
Henry teaches Human Resource Management, Organisational Behaviour and Management Communication on the regular and executive MBA classes, Owner Manager Programmes, custom programmes and other executive programmes at Lagos Business School.
He has held various senior administrative positions at the School as Director of Executive Education, MBA Director and Director of Alumni Relations, prior to joining the full-time faculty team.
Dr. Okechukwu Amah is the research director at Lagos Business School and facilitates sessions in management communication, human resources, leadership, and human behaviour in Organisations.
Dr Amah obtained his first degree in Petroleum Engineering from the University of Ibadan, MBA, and PhD from the University of Benin. He started his career as a petroleum engineer with Texaco Overseas Nigeria Limited, where he held key positions as District Petroleum Engineer and Assistant District Manager in charge of drilling, production, and support services. He assumed the position of Production Manager before the company merged with Chevron Nigeria Limited. After that joined Chevron Nigeria Limited and held other pivotal positions in the organisation before moving on.
Currently, Dr. Amah is researching work/family conflict and facilitation, employee engagement relationships, as well as organisational citizenship and servant leadership behaviour in Nigeria.
He is a member of the Society of Petroleum Engineers, Nigerian Academy of Management, American Academy of Management, Society of Human Resources Management, and Southern Management Society.
Dr. Silk Ogbu
Silk Ugwu OGBU is an Associate Professor of Communication and Relationship management. His early education was at the University of Calabar, where he received a B.sc in Political Science. Since then, he has earned three different PhDs in related fields: Political Science (International Relations), Marketing (Public Relations) and Public Administration. His research interests are in the areas of political communication, conflict resolution, creativity & innovation, marketing strategies, negotiation, leadership strategies, development communication, stakeholder engagement, brand management and public communication.
He is a political and marketing communication strategist, and stakeholder and relationship management consultant with over 25 years of managerial experience across the private and public sectors. He has contributed immensely through publications, conferences and training to the pursuit of excellence in the academia and industry. He teaches currently at the Lagos Business School, Pan Atlantic University, Lagos.
