Business Process Improvement Methodologies

Overview:
The need to develop effective business performance improvement strategies has never been greater in Nigeria than it is today. The economy is growing slowly and is characterized by high cost of funds, materials and services. Companies in all sectors are therefore seeking new ways to improve their financial performance, market share, customer satisfaction and employee contribution to the business.

The seminar will afford participants the opportunity to learn different approaches and methods used to improve the performance of business processes in order to make them effective and efficient.

Programme:

• Principles of business process improvement
• Value creation through process improvement
• Process improvement strategies: an evaluation process design and redesign
• Work process versus people processes
• Business process mapping
• The role of IT in process design and improvement
• Problem solving techniques and tools
• Competitive bench marking
• Quality function deployment: turning customer input into innovation
• Business process costing

For:
Senior executives of manufacturing and service organisations with responsibility for business process/quality improvement.

Date: 23-25 April 2012
Fee: N 210,000

Click here to register for the Business Process Improvement Methodologies programme